With the latest update, our TV now turns on with a pastel color scheme, really, really bad. Its corrected when we turn the LS off and back on. This affects all connected devices as well. We have a Samsung UN75NU710DFXZA model 75" 4K UHD LED tv.
Any suggestions? Reset system, force update via USB?
Nov 26, 2018
I have the same problem. It's driving me crazy.
I think the problem appeared in the beta version (released to a small group of users) when bose are trying to solve vertical green line/color swap issue.
I can't believe they officially released the firmware with the same problem. It's worse than than the green line issue.
You can refer to the topic below.
The green line issue stopped a long time ago, and only lasted for about a month.
Whats happening now is a solid color change where its a purple / pinkish pastel color over all the screen, but it hasn't done it at all last night, will see what happens today.
I updated firmware on my LS650 two days ago. Since then when I switch on I get an awful pink cast as well and no sound. I have to power cycle to get the image back and the sound working. This only affects video sources running through the 650 - I have my CCTV system and a media playter connected directly to the TV and they work fine. Nothing else has changed except the firmware update and the problem became apparent at the next switch on. This needs sorting urgently.
Thanks for the feedback that you've provided us regarding this color spacing issue. I have reached out to our development team regarding this and they do want to have this issue escalated. Before we do so, they wanted to confirm a few pieces of information. The first of which is, have you tried new high speed HDMI cable between the sources and console as well as console to TV.
If this doesn't seem to correct the issue, please provide us a little more insight so we can further investigate the issue:
Thank you for your patience and have a great day!
Tony A - Community Support
Sep 17, 2018
Problems that i am facing on my bose 650 are might related to this one. i think latest firmware making these problems more visable now than before.
Answers to a few of the questions following some testing. Apologies - it's a bit long winded!:
All cables were previously replaced with quality high speed compliant cables after various issues when I first purchased the system last year (issues with connected Virgin Tivo V6 not displaying video). This problem (pink cast) has never appeared before and began at the first switch on after firmware update earlier this week.
How often? - Every time. All my equipment is switched on simultaneously with an activity in Logitech Harmony Hub. Severe pink colour cast and no sound.
Source switching? - Does not fix, (see fixing below). Switching source on the LS 650 from Virgin Tivo V6 (1080P) to Infomir MAG 256 box (1080P) - the MAG 256 image and sound are fine. When I switch back (via Logitech Harmony activity) the issue on the Tivo V6 input persists.
Fixing - If I switch the TV on its own to standby and put it back on again - the issue clears. If I switch the Virgin Tivo V6 to standby on its own then back on - the issue clears. If I switch the LS650 console off at the front panel button and on again - the issue clears. In short the resolve is to standby toggle anything. It seems to be some sort of hand shake issue when everything comes on together but never happened before the update.
Following the above I've played with the switch on order, powering devices manually rather than through Logitech Harmony macro:
Bose > TV > Tivo - No issue
Bose > Tivo > TV - No Issue
Tivo > Bose > TV - No issue
Tivo > TV > Bose - ISSUE APPEARS
TV > TV > Bose - ISSUE APPEARS
TV > Bose > Tivo - No issue
So it appears that whenever the Bose is the last item switched on there's an issue
Issue returns? - No, once resolved by power toggling a device, the issue does not return during viewing.
Television - Samsung UE75HU8000
Source input - Virgin Media Tivo V6
Other issues? - The only thing I've noticed during testing is that the TV powers on when the Bose is switched on even though CEC switching is set to OFF. It may have before but I never noticed it previously.
EDIT: Using the Logitech Harmony app I've re ordered the macro so that Bose power on and Bose input 2 (Tivo) are the first commands to be sent. For me this device order is a workaround that provides a "fix"
EDIT 2: Scratch that it still doesn't work even if I add a pause after the Bose powers up because the piece of junk is swiching the TV on itself.
I AM LOSING THE WILL TO LIVE
One other thing to point out quite importantly is that I'm not sure that this is a HDR problem (unless the firmware update was to fix a HDR issue). My TV is not HDR but I have the issue nonetheless.
Apr 4, 2017
In setup on the Bose console, manualy change your TV setup to a different make and model, this will stop your TV from turning on with the Bose.
It does sound like your having HDCP hand shake problems !! this is just a workaround for now, especially has your using a 3rd party remote.
Hope this helps
I never thought of that. Unfortunately I use both for control. I tend to use the Harmony app to start the activity initially - Switch on Bose, TV & Tivo then Bose to I/P 2, TV to HDMI 3 and then I normally use the Bose remote to control channel selection, volume control etc