I noted my remote lit up with a notification stating it was updating. A few minutes later, the screen was blank so I assumed the update was complete. I then tried to use the remote and it would not light up, at all. I removed and returned the batteries with no effect. I then changed out the batteries with brand new batteries and it still won’t turn on. Is my remote toasted? Thankfully my app still works but not at all convenient.
I’ve tried some of the other topics to reset the remote but so far, nothing.
Any new suggestions?
Thank you for posting and welcome to the community. I'm sorry to hear about this problem you are having with your lifestyle remote and I would be happy to help with this.
It sounds like you have done some great troubleshooting already, so thank you for doing this and letting us know. Testing the batteries and rebooting the remote are both great steps to try if it is not working correctly.
As you mention trying a few other steps, what else have you tried so far? I don't want to make you go through the same processes again.
When we press the 'glow' button on the back of the remote, does this cause the remote to light up at all?
I look forward to hearing from you.
Keith L - Community Support
Good evening, Keith!
Thanks for this information!
It does look like you have tried all the troubleshooting we would normally recommend. I'm sorry these have not worked for you.
I would recommend getting in contact with your local technical team for assistance as it looks like you may need a service. Click the LINK HERE, select your country and scroll down to 'Contact Us'. We'll be more than happy to help!
If there is anything else we can do, please reach out again!
Jessie O - Community Support
Mar 19, 2020
My life style 650 stopped working. Took batteries out, glow button does not work. Keep getting a spinning star since last update. Will not do anything!
I'm sorry to hear your remote has stopped working! Let's get this back up and running for you.
If the remote is showing us a spinning wheel, then it does let us know that the remote is still working but has lost communication with the console for the moment. There are a couple of things you can do to get this connection re-established.
The first thing you would want to do is reset the console. To do this what you would want to do is:
This will reboot the console for you and as it boots up it will re-establish the connection with your remote.
I hope this helps, let me know how it goes.