Lifestyle 650 - Xbox One X and HDR flickering

[Ph1L]

I'm unable to play video games, with HDR content, without having the troubles as shown in the linked video, which I just made to demonstrate.

https://streamable.com/7qiomr

It's very frustrating.

Yes, all cables are correct etc.

All devices are full updated 

Any suggestions?

[Jessie_O]

Hey Ph1L, 

Thank you for reaching out to us! 

I'm sorry to hear of the issues you are experiencing with your LifeStyle 650. I will be more than happy to help you! 

Can you tell me the make and model of your TV? Can you also let me know if this has always happened with your Xbox one X? Or is this a new setup?

I look forward to hearing from you! 

[Ph1L]

LG OLED65C7V 

It has always not been easy, to get HDR to work, through the LF system.

[Jeff_G]

Thanks, Ph1L!

As a means of testing, have you tried connecting the Xbox directly to the TV? Do you experience the same dropouts or does this only occur with your 650 system?

Have you also tried replacing the HDMI cables? You mentioned you are using the correct ones, but have others been tried? I recommend taking a look at this existing thread as it may help with this issue.

I'll look forward to hearing from you!

[Ph1L]

The problem does only occur, when attached to the Bose system.
HDMI cables have been replaced previously, in order to fix Apple TV4K issues.

[Ph1L]

Are there any focus on Bose bugs at all?!

1: what's the latest firmware versions, for the lf 650, remote control and all devices for this system?

2: where are the firmware release notes? They are very hard to find

3: when replying on this topic, from mobile, I have to manually delete the configured default reply text....

I'm about to throw this system out of my windows... It's full of bugs everywhere!

[Ph1L]

Randomly changing source to TV... Nothing has changed! New / same cables, this happens out of no where.

Are their any log files I can send to Bose "support"?

[Ph1L]

Can't recommend this system to anyone  at the moment...

We're very frustrated at home with this suddenly annoying issue. See the video

: https://streamable.com/y6rsl1

[Ph1L]

@Jeff_G I miss a reply from both u, and the Danish Bose support team. I waste too much time each day, by turning stuff off and on, to get things to work with this Bose product!

[Jeff_G]

Hi Ph1L, 

My apologies for the delayed reply. 

I recommend we escalate this for a more in depth investigation. What you've stated suggests some form of incompatibility so we will need to get some additional information to determine what is causing the signal to break down. If you can kindly reply with your answers, we will get this forwarded immediately. 

Many thanks.