Thank you for your post and welcome to the Bose Community.
I'm sorry that you are having problems with your system.
To clarify, are you referring to your Acoustimass?
If so, I would recommend resetting the module by following these steps:
You can also try another audio input cable.
Get back to me with the results of this troubleshooting.
Apologies if I have misunderstood your post, let me know if you were referring to something else.
Charlotte G - Community Support