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Lifestyle V35 system update issue

I am trying to run a system update. As instructions state, I run system update on the lifestyle system after i insert USB drive. i then place the USB drive in my computer running windows 10. I click on the launcher file. It opens a browser and has be select my country. After that, it takes me to the general support page and doesn't continue with the process.

 

how do I update the system?

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Re: Lifestyle V35 system update issue

Author Accepted Answer selected by Itjunky
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Re: Lifestyle V35 system update issue

Hello Itjunky,

 

Thank you for your post and welcome to the Bose Community.

 

I am sorry to hear that you are having some problems updating your Lifestyle V35 system. 

 

Could you please confirm that the USB you are using is empty? Are you following these steps? >> Performing a system update

 

I look forward to hearing back from you.

 

Warm regards,

Charlotte G - Community Support

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Re: Lifestyle V35 system update issue

Yes. Flash drive was formatted prior and those are the instructions I am following. 

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Re: Lifestyle V35 system update issue

Hello Itjunky,

 

Thanks for confirming this.

 

Could you please try using an alternative web browser?

 

Warm regards,

Charlotte G 

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Re: Lifestyle V35 system update issue

I have already tried chrome and explorer

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Re: Lifestyle V35 system update issue

Author Accepted Answer selected by Itjunky
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Re: Lifestyle V35 system update issue

Hi ItJunky, 

 

Thanks for reaching out and updating us. 

 

If you need any assistance in the future please do let us know. 

 

Kind Regards, 

Vicky W 

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Nov 15, 2019

Re: Lifestyle V35 system update issue

Hi,  I just wanted to says thanks, this was very helpful as I just had the same problem you did while trying to update my system.  It's only too bad that  you had to provide the answer to your own question.

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Re: Lifestyle V35 system update issue

I am having the same problem.  When I downloaded the bose control console update in the link it is stating that "a file that is necessary to run this application is not accessible".  I have already done the update on the tv with the usb port in my computer

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Re: Lifestyle V35 system update issue

Hi Dickenson,

 

Thank you for posting and welcome to the community. I'm sorry to hear you are unable to run the updater and would be happy to help with this.

 

When you are trying to launch the application, where have we saved the file? Is it saved to your USB drive or elsewhere?

 

Also what type of computer are we using, is this a Windows or a Mac?

 

Kind Regards,

 

Keith L

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