My v20 remote has literally just stopped working. I can still control system via display console. The batteries have been changed today incase that was the issue, but still nothing happens. I recently had a Sky Q box fitted, and it was working fine for a week or so. Remote control model is RCV1T-40. It is about 13 years old and has never given me any issues previously? Anyone have any ideas about how to rectify the issue?
Thank you for posting and reaching out to the Community for support. Sorry to hear that you are having issues with getting your Lifestyle V20 remote to work.
We have a great list of troubleshooting steps here that should get your remote back up and running.
Please do let us know how you get on.
If the remote is still not working after trying the troubleshooting linked by @Hector_B above, then the next step is to reach out to your local support team and discuss the service options for your remote. You can find the contact information for your local support team at this link, by selecting your country/region and then the 'Contact Us' option at the bottom of the page.
I hope this helps!