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Jul 19, 2021
New sound bar 300 bought July 2021 in Australia. Optical connection. Audio cuts out and come back few mins later. Is it faulty?
Thanks for reaching out, I am sorry to hear that you are experiencing some audio cut outs.
Has this always been the case since setting up your speaker?
I would also suggest that you try a Bluetooth connection to your product. This way we can see if this is isolated to your TV connection.
It will be useful to also try the suggested troubleshooting steps provided HERE.
Do let us know how you get on.
Thank you very much for confirming this for us.
Please try the suggested troubleshooting in the previous post and letting us know how you get on.
I look forward to hearing from you.