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KellyP
Participant
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Jul 19, 2021

New Soundbar 300 audio keeps cutting out

New sound bar 300 bought July 2021 in Australia. Optical connection. Audio cuts out and come back few mins later. Is it faulty? 

 

Thanks 

5 REPLIES 5
Tegan_M
Moderator

Re: New Soundbar 300 audio keeps cutting out

Hi KellyP,

 

Thanks for reaching out, I am sorry to hear that you are experiencing some audio cut outs. 

 

Has this always been the case since setting up your speaker? 

 

I would also suggest that you try a Bluetooth connection to your product. This way we can see if this is isolated to your TV connection.

 

It will be useful to also try the suggested troubleshooting steps provided HERE. 

 

Do let us know how you get on.

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Kelly P
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Jul 23, 2021

Re: New Soundbar 300 audio keeps cutting out

Thanks for the reply. Yes from day 1 it has done this. I noticed when it does this, the white light flashes. Thanks 

Tegan_M
Moderator

Re: New Soundbar 300 audio keeps cutting out

Thank you very much for confirming this for us. 

 

Please try the suggested troubleshooting in the previous post and letting us know how you get on. 

 

I look forward to hearing from you.

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Kelly P
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Jul 23, 2021

Re: New Soundbar 300 audio keeps cutting out

Thanks, we have tried all the trouble shooting and no luck. 😞 Starting to think should have got the Sonos. 

Xyz987
Guru
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Oct 18, 2017

Re: New Soundbar 300 audio keeps cutting out

Take it back to the store where you bought it for a refund or swap.