Hello Moderator Brian,
My Interface Module has both the Red and Green Lights on together, the green being a little weaker in intensity than the red. I've tried all of the recommendations I've seen on this thread. I have the Cinemate Series I.
What else can I do?
I have the same problem , I bought another remote that is supposed to work with this model from the Bose website, it does nothing to turn the green light onI have tried all the remedies on here but nothing seems to work. My original Bose remote was much simpler with only on off and volume I think. Is there a code to put in this new remote to make it turn on the original cinemate?
Dec 5, 2016
I am not sure which remote you purchase, but if you can take a picture of it and post it here. Also can you check on the back of your bass module on the sticker for the model of the CineMate system you currently own? That way I can research to see if this remote is compatible with your system ?
Joel - Bose Support
May 16, 2016
Thank you for responding and posting pictures of those components. The serial number from your Acoustimass is definitely from our original Cinemate system. The interesting thing is that the original Cinemate was packaged with the same model remote you have in your picture. To make sure we're not missing anything, can you try to unplug the system from power for 30 seconds and re-test? Curiously, where did you purchase your system from? I wonder if your system somehow is using a Cinemate II interface module with an original Cinemate Acoustimass module.
Here's a picture of the Cinemate II remote:
Is that what your original remote looked like? If so, then you'll need a Cinemate II remote. As an additional note, I've removed the picture of your serial number for privacy.
Brent - Bose Support
I tried the reset again ,no help. If I recall it was a full size bose remote mostly black with very few buttons, if I find it I will post a pictureof it. Is Thera a code I can put into the remote that I have? I couldnt find the receipt but I would guess Circuit City
Dec 5, 2016
There's no code that can be put into the Bose remote to control the system, it needs to be the same style of remote that was designed for the system.
My recommendation at this point would be to get a new interface module for the system, as the IR sensor has most likely failed on there. To purchase one, you can contact your local service center by phone to place an order.
If you have any more questions, please let us know.
Brandon - Bose Support
Jan 22, 2018
Aug 20, 2017