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rjarvis711
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Jun 21, 2021

Remote control on new Solo soundbar series II does not work

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

 

Bose product name Solo soundbar series II

 

Country USA

 

Firmware Version Latest, bought new in Costco on 06/19/2021

 

App Version Latest

 

What devices were you using that were affected and what version are they on  Samsung TV, connected with optical cable and latest Xfinity remote control. 

Detailed description of the issue and steps to reproduce

Instructions to pair state:

  1. On your Bose remote, press and hold the TV button until the TV and Bluetooth® lights on the speaker blink three times and then glow white

But when I press the TV button nothing happens. No lights flicker on speaker.

 

What environment do you experience the issue in? n/a

 

When did you start to experience the issue? Did it work correctly previously? 

 

Button never worked 

 

Any troubleshooting steps you took

 

Yes I unplugged speaker for over a minute and took battery out of remote for a few minutes in an effort to reset.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Marvin_B
Moderator

Re: Remote control on new Solo soundbar series II does not work

Bose Best Answer selected by Moderator Vicky_W

Hi rjarvis711.

 

Welcome to the Community! Thank you for your post.
 

You will need to have universal remote to be able to program it. Here is the LINK  for it.

 

If you have the small one, that is not a the universal one. 

 

You can also just use the remote of your Samsung TV and program it to control your Bose soundbar.

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!

View solution in original post

1 REPLY 1
Marvin_B
Moderator

Re: Remote control on new Solo soundbar series II does not work

Bose Best Answer selected by Moderator Vicky_W

Hi rjarvis711.

 

Welcome to the Community! Thank you for your post.
 

You will need to have universal remote to be able to program it. Here is the LINK  for it.

 

If you have the small one, that is not a the universal one. 

 

You can also just use the remote of your Samsung TV and program it to control your Bose soundbar.

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!

View solution in original post