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Jul 5, 2020

Remote not working completely

I sent my Bose 500 Soundbar in for repairs last month.  Ever since then I cannot turn the tv on or off or view the guide with the universal remote. Can you help?

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Re: Remote not working completely

Hi there,

 

I'm sorry to hear of the issues you seem to be experiencing with the remote. 

 

It is likely that your remote needs to be connected to the Soundbar to control the TV. Are the source buttons at the top of your remote flashing when you press any of the buttons?


I look forward to hearing from you!

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