Dec 1, 2019
Everything was working fine when I had Verizon FiOS and a Samsung TV. I bought a new Samsung TV and switched from FiOS to YouTube TV. Everything is exactly the same EXCEPT the back/return button doesn't work. Everything else on the ST300 remote works. And the back/return button works fine on the Samsung remote. I've tried clearing and resetting codes (00060) with the same results. Is there any way I can fix this? It's REALLY annoying having to exit out of the app every time I want to go back a screen.
Thank you for your post and welcome to the Bose Community.
I'm sorry to hear that you are unable to use the back/return button to control your new setup!
Is this problem when controlling YouTube TV or your TV in general?
When programming the remote, did you go through the alternative codes by pressing the Volume + button? If not, please follow these steps:
Please let me know if you have any success with this.
Charlotte G - Community Support