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May 9, 2019

Solo 5 Bluetooth connected but no sound coming out (i am not muted)

Solo 5

- Bluetooth connected, beep sound came out of Solo 5

- Green light on left LED, white light on right LED

- Music seems to be streaming to Solo 5, according to phone, but no sound

- I am not in mute and I have tried to turn up the volume, still nothing

- I tried 2 phones, one iPhone one Android, same behavior

- I had powered off and powered on Solo 5

 

Please help.

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May 9, 2019

Re: Solo 5 Bluetooth connected but no sound coming out (i am not muted)

Author Accepted Answer selected by Jicko

What ended up happened to me was that I had to return the unit for repair.

 

I sent it in, they repaired/replaced it, and they sent it back to me working, case closed.

 

View solution in original post

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Re: Solo 5 Bluetooth connected but no sound coming out (i am not muted)

Hello Jicko,

 

Thanks for reaching out to the community, I am sorry to hear that you are having some issues whilst connected to Bluetooth to your Solo 5. 

 

The solid white LED on your system would indicate that your device is connected to the Solo 5. 

 

Is your Solo 5 working whilst directly connected to a source with a wired connection? For example your TV. 

 

I would also recommend in removing the Bluetooth list from your product. On the remote control, press and hold the Bluetooth button for 10 seconds until the Bluetooth light is blue and a tone is heard. Once cleared, your product is ready to connect a new device. I would also recommend in removing the Solo 5 from your devices Bluetooth list before reconnecting. 

 

Please let us know how you get on. 

 

Kind regards,

Tegan M - Community Support 

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Re: Solo 5 Bluetooth connected but no sound coming out (i am not muted)

Thanks for getting back to me.

 

I updated my solo5 with solo5.mdu this morning but the unit is still NOT work.

 

FYI. When I connect a TV's optical cable to the unit, it works (ie. Sound is coming out).

 

But when connected to Bluetooth, no sound. Even tho the phone shows that it is streaming. I tried the phone with my Revolve+, its working fine.

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Re: Solo 5 Bluetooth connected but no sound coming out (i am not muted)

Hi Jicko, 

 

Thanks for posting and updating us on this! I am deeply sorry to hear that your issue still persists after you have attempted these steps above. 

 

I would also recommend that you attempt to use a different Music Service to ensure that this isn't causing any issues, if the issue still persists after testing this then I would highly recommend getting in touch with our Customer Service Team via clicking this link. Then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to help.

 

I look forward to hearing back from you with the result of trying a different streaming service. 

 

Kind Regards, 

Hector B 

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Re: Solo 5 Bluetooth connected but no sound coming out (i am not muted)

Tried multiple services..... spotify, youtube, just music player.... none of those work...

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Re: Solo 5 Bluetooth connected but no sound coming out (i am not muted)

Hello Jicko, 

 

Thanks for confirming this. Moving forward, we would recommend reaching out to local support via the link provided above by Hector B. 

 

Kind regards, 

 

Jeff G

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Jan 17, 2020

Re: Solo 5 Bluetooth connected but no sound coming out (i am not muted)

The 10 second pressing of bluetooth button remote did the trick for me.

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Apr 12, 2020

Re: Solo 5 Bluetooth connected but no sound coming out (i am not muted)

I had the same problem with my solo5 , I noted when there is more than 1 device connected vía bluetooth to the solo5  doesn’t sound (you can check that there are 2 devices connected because the  beep sound indicating a paired device sounds twice) so I turned off the Bluetooth on all my devices paired with the solo5 and now works ok  

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Apr 13, 2020

Re: Solo 5 Bluetooth connected but no sound coming out (i am not muted)

Pressing the Bluetooth button for 10 seconds and then re-pairing is THE answer to the problem, for the record, people of Bose. Everything else is obvious nonsense. This is the functional problem solve. Start with this.

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Apr 12, 2020

Re: Solo 5 Bluetooth connected but no sound coming out (i am not muted)

If you read all the replies given even by the Bose team members non of them could help the person who began this topic (in fact he followed all the recommendations as I did and still not working) so I posted what worked for my solo5 because I had the same problem  . When you try to help other users obviously HAS SENSE