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May 14, 2020

Solo 5 turns on

Hello. We have a Solo 5 connected to our TV & it worked perfectly until recently. Now we turn the whole thing off (using Bose remote) & the TV & sound randomly turn themselves back on during the night. Scared the tripe out of me the first time! The only thing that's different is I used the Bluetooth function recently to play music via a tablet but nothing else has changed. Any suggestions appreciated. 

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Re: Solo 5 turns on

Hey Maree,

 

Welcome to the Bose Community!

 

I can certainly imagine that your Solo 5 playing audio randomly in the night would cause a fright and this is most unusual. 

 

I believe this could be 1 of 2 things. Maybe a problem with the remote control that is sending a command to the system to turn on your devices. Therefore, I'd recommend changing the batteries or potentially removing them for 1 night to see if this happens. Alternatively, I'd suggest turning off the auto-wake feature. This will then indicate if it's your TV turning on, and therefore the soundbar also. You can do this by following these steps: On the remote control, press and hold the Power button for five seconds until three descending tones are heard from your system, and the system light flashes red.

 

In case of a minor processor error, I'd also recommend that you reset your Solo 5 TV system by removing the power for 60 seconds and then reconnect.

 

Please let me know the outcome of these steps.

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Re: Solo 5 turns on

Thank you!  Your instructions have sorted out problem one, which was that the Bose wasn't actually turning "off" but a red light was still visible.  I am seeking to source English instructions for the remote because I'm sure it can do more than just off/on, which is what we currently do with it.  Thanks for getting back to me so quickly also.  Much appreciated.  🙂