Solo 5 universal Remote control programming

[BrianJ]

My Solo 5 universal remote will operate the sound bar, but quit operating the cable system. It worked for a while, then quit. I have removed the batteries and re-installed them, but this didn't help. A couple of minor things on the TV will respond, but it will not show the menu or change channels. It used to do all of these things. I have had this system for less than a month. The sound is great and I love it. I have an older Visio TV and Xfinity/Comcast cable.

[Charlotte_G]

Hello BrianJ,

Thank you for your post and welcome to the Bose Community. 

I would recommend clearing the remote codes and reprogramming them.

• On the remote control, press and hold a source button (i.e., TV or CBL-SAT) until all six source buttons glow, then release. The button that was held remains glowing
• On the number keypad, enter 981. The source buttons flash to confirm

To program your remote, please follow these steps: Programming your remote

Let me know how you get on with this.

Warm regards,

Charlotte G - Community Support

[BrianJ]

Sorry but this didn't work!

[Vicky_W]

Hello BrianJ, 

Thanks for getting back to us, I am sorry that these steps did not work. 

Could you please try a product reset for me? 

You can reset your product by following these steps:

1. Turn the product off.
2. Unplug the power cord from the power outlet. Wait 1 minute.
3. Reconnect the power cord.
4. Retest the system.

I look forward to hearing how you get on. 

Kind Regards, 

Vicky W

[BrianJ]

I tried this last night several times and it hasn't made any difference. The Bose remote still operates the Solo 5 sound bar, but not the able system. Thanks, Brian

[Jessie_O]

Hi Brian, 

Thank you for following up with us! 

I'm sorry to hear that the troubleshooting provided has let to resolve your issue. 

I would recommend following the troubleshooting outlined in the LINK HERE to see if this improves your issues. I have also included this LINK HERE which should help outline how to control your connected devices. 

Let me know how you get on! 

Kindest, 

Jessie O