The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.

Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.

Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.

Bose Customer Service Team
Showing results for 
Search instead for 
Did you mean: 
  • 0
  • 3
  • 0
Registered since

Aug 3, 2020

Sound Bar 700 remote volume defaulting to music

My previous remote stopped working.  I received my replacement remote and paired it all up. While using it to control my streaming device (Apple TV) if I press the volume button, up or down, it pauses whatever I’m streaming and changes mode to the music function and sound.  I have to repeatedly switch back to the streaming button to resume episodes. This had never happened with the previous remote. I have unpaired and reconnected multiple times.




Re: Sound Bar 700 remote volume defaulting to music

Hey Johnny0924, 


Thanks for reaching back out to the Community today for support. This isn't something that you should be encountering at all! 


Can you please let me know if this happens on any other connected devices or just the Apple TV? I'd also recommend that we clear the Apple TV from the control devices and reconnect it, you can see how to do this here


Please do update us on the result of these steps. 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!