Sound distorted

[sakventer@yahoo.com]

Solo sound horribly distorted even after TV speaker off. It’s unbearable and almost sounds blown. Advise please 

[Jeff_G]

Hello, 

Thank you for reaching out via the Bose Community. Welcome to the site. 

I'm sorry to hear you are having issues with distorted sound. I'd be happy to help. 

Can you please confirm:

- Which Solo system do you own? (You can use this page to help you locate your system.)

- Is the Solo is connected to your television via an optical cable or via an analog connection? 

I'll look forward to your reply.

Kind regards, 

Jeff G - Community Support

[sakventer@yahoo.com]

Solo 5 and optical is attached 

still displays a crackling at even low volume 

[Hector_B]

Hi Sakventer,

Thanks for posting and updating us on this! 

Firstly, I would recommend that we perform a reset on the system by: 

• Turn the product off
• Unplug the power cord from the power outlet. Wait 1 minute
• Reconnect the power cord
• Retest the system

As well as testing the Solo system with another device to see if the same issue persists? 

I look forward to hearing back from you with the result of these steps. 

Kind Regards, 

Hector B