Feb 8, 2019
Thanks for posting in the community, I am sorry to hear that you are having issues with your Soundbar 700. I would be more than happy to help you with this issue, as you have already tried factory resetting and rebooting the product I would recommend trying to push a manual update to your system. I would also like you test to see if this issue happens with certain sources, e.g issue is only on Netflix.
I hope this helps, please let me know how you get on!
Zoe C - Community Support
Thanks for getting back to me, I would recommend trying a manual update. Please go to http://btu.bose.com/, then follow the steps to manually update the Soundbar. If this does not solve the issue then I would recommend calling the customer care team as it may be that the Soundbar 700 needs to be repaired.
I hope this helps, should you need anything else then please get in touch.