Sound drop out

Friendly Fanatic

Sound drop out

Brought Bose 700 soundbar and bass with rear speakers having sound drop  out very randomly and lasts a micro second but very annoying firmware 4.09 any one else 

6 REPLIES 6
Animated Arbiter

Re: Sound drop out

I have the same problem with my bose soundbar 700! Reboots and factory resets have not worked.

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Animated Arbiter

Re: Sound drop out

There's already several threads running on this subject. Bose have responded so far in their usual manner!
Moderator

Re: Sound drop out

Hello Stuart1,

 

Thanks for posting in the community, I am sorry to hear that you are having issues with your Soundbar 700. I would be more than happy to help you with this issue,  as you have already tried factory resetting and rebooting the product I would recommend trying to push a manual update to your system. I would also like you test to see if this issue happens with certain sources, e.g issue is only on Netflix.

 

 

I hope this helps, please let me know how you get on!

 

Kindest regards,

Zoe C - Community Support 

 

Friendly Fanatic

Re: Sound drop out

It only happen in Dolby dts is fine please sort this very annoying and tried everything even have a replacement 700 bar and it’s the same.

Moderator

Re: Sound drop out

Hello Stuart1,

 

Thanks for getting back to me, I would recommend trying a manual update. Please go to http://btu.bose.com/, then follow the steps to manually update the Soundbar. If this does not solve the issue then I would recommend calling the customer care team as it may be that the Soundbar 700 needs to be repaired.

 

I hope this helps, should you need anything else then please get in touch.

 

Kindest regards,

Zoe C 

Friendly Fanatic

Re: Sound drop out

Hi already have a replacement needs to be fixed you end with a firmware update. And do the manual update and still the same it's a problem only with Dolby digital