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Soundtouch 520 owner
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Dec 28, 2020

SoundTouch 520 surround level unavailable

Hey,

 

I recently upgraded my Bose lifestyle T20, to a SoundTouch 520. And I’m having an issue with adjusting the surround level with the rears. Under the title “Surround Level”, it states, “Unavailable”, but yet there is dialogue sound playing through the rears. 

 

The sound input is from the TV running ARC, Dolby Digital 5.1. 

I’m tech savvy, but this issue has me stumped. 

if you could help, it would be most appreciated! 

Cheers! 

 

7 REPLIES 7
Soundtouch 520 owner
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Re: SoundTouch 520 surround level unavailable

53495DBD-476D-434F-B160-3E91D3F1BF6B.jpeg

When replying to a topic, make sure your reply is relevant and keeps the conversation productive. Please be respectful of other community member's opinions. If you are experiencing the issue reported in a thread, the more details you can include the easier it will be for others to try and help.

NeonsNight
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Nov 4, 2018

Re: SoundTouch 520 surround level unavailable


@Soundtouch 520 owner wrote:

Hey,

 

I recently upgraded my Bose lifestyle T20, to a SoundTouch 520. And I’m having an issue with adjusting the surround level with the rears. Under the title “Surround Level”, it states, “Unavailable”, but yet there is dialogue sound playing through the rears. 

 

The sound input is from the TV running ARC, Dolby Digital 5.1. 

I’m tech savvy, but this issue has me stumped. 

if you could help, it would be most appreciated! 

Cheers! 


Did you purchase a second-hand receiver? If so it might be good to see which model you purchased. Can you share a photo of the underside with the receivers model label on it?

Soundtouch 520 owner
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Re: SoundTouch 520 surround level unavailable

Hi NeonsNight, 

 

Here is a photo as requested. 

image.jpg

Soundtouch 520 owner
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Re: SoundTouch 520 surround level unavailable

I think I’ve just answered my own question. I typed in the AV120 serial number and it came up with the SoundTouch 120. I think I’ve been dudded. 

E08BD64F-C71F-4A4E-AC86-884DE731B606.jpeg

NeonsNight
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Nov 4, 2018

Re: SoundTouch 520 surround level unavailable


@Soundtouch 520 owner wrote:

Hi NeonsNight, 

 

Here is a photo as requested. 

image.jpg



@Soundtouch 520 owner wrote:

I think I’ve just answered my own question. I typed in the AV120 serial number and it came up with the SoundTouch 120. I think I’ve been dudded. 

E08BD64F-C71F-4A4E-AC86-884DE731B606.jpeg


Yes, sorry that is not the correct receiver to give you 5.1. I list the two Cinemate/SoundTouch 520 receivers that can give you 5.1 in this post.

Soundtouch 520 owner
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Re: SoundTouch 520 surround level unavailable

Thanks very much for your help. I looked around for a second hand AV 520 in Australia, without any luck. I might part it out on eBay and recoup some money at least. 

thanks again for all your help! 

NeonsNight
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Nov 4, 2018

Re: SoundTouch 520 surround level unavailable


@Soundtouch 520 owner wrote:

Thanks very much for your help. I looked around for a second hand AV 520 in Australia, without any luck. I might part it out on eBay and recoup some money at least. 

thanks again for all your help! 


It might be best to keep your AV20 and use one of the solutions found in this guide to use it with modern 4K TV's. As the Model 414642 receiver does not support the current version of 4K without some assistance and the 520's wireless bass isn't as good as the Lifestyles one. In addition, it does not support Dolby Digital Plus or DolbyTrue HD 🤷‍♂️