hope you can help me. Our dog chewed our remote for our soundbar 500 so I bought a universal remote and it says to download the app etc and scan for your speaker but I can’t turn the speaker on because I don’t have a remote and the soundbar doesn’t have an on/off switch or button
any help would be grateful
kind regards Simon
Thank you for reaching out to us and welcome!
I'm sorry to hear of the difficulties you are experiencing with pairing your remote control, I'll be happy to help you in any way that I can.
I would recommend trying the following steps to manually pair your remote to your Soundbar 500:
Let me know how you get on!
Thank you for your advice. I got the model wrong, sorry I have a soundbar 300 which has no buttons at all.
if you can give me any advice that would be great
That is no problem at all Simon. We'd love to help.
Which universal remote did you purchase?
The SoundTouch 300 can receive IR commands from other remotes, therefore no setting changes are required.
Thanks for confirming this.
If this is the Bose Universal Remote in reference, this will not be compatible with your SoundTouch 300.
On our USA website this currently isn't available to provide you with a direct link, however you will require a SoundTouch Soundbar Universal Remote. I have issued a product image of this below.
For purchase, please reach out to your local support team. You can reach out to your local support team via clicking this link and selecting your region, this will redirect you to our website. Please scroll to the bottom of the website and there you will find a 'Contact Us' tab, this will provide you with all the relevant contact information for your country.
Do let me know if I have misunderstood at all.