Solved: Soundbar 700 and bass module popping

Slballas · ‎06-12-2019

I have a Soundbar 700 and an “Acoustimass 300 Bass Module 700” that are connected wirelessly. I consistently get a popping noise from the bass module. My research online indicates that this is due to wireless signal interference and that connecting the soundbar and bass module via an auxiliary cable will eliminate the problem.

I connected them with an aux cable, but I cannot figure out how to get the two devices to connect through the cable rather than through wireless. I ran the ADAPTiQ system again, but the popping persists. So, I’m assuming it is still connected wirelessly.

I looked up how to do a factory reset online (page 53 - https://assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/global/products/speakers/bose_...), but my remote is not the same as the one in the manual. My remote does not have a skip forward button. My remote only has:
Power
Source
TV input
Music
TV
Bluetooth
Directional arrows
Circle/enter
Volume up/down
And a few upraised bumps that are not labeled.

Please advise on how I can get the soundbar and bass module to connect via an aux cable. The popping sound makes using the bass module very annoying.

Liam_W · ‎06-13-2019

Hi @Slballas , welcome to the Community!

I understand the frustration that this issue would cause, and am glad to hear that you have already researched this to try and resolve this.

My first suggestion is to manually remove the Soundbar from the Bose Music app. This can be done by selecting your product from the app, tapping the image of the product in the bottom right of the screen, and then selecting "Settings". From "Settings", please select "Accessory Speakers" , then select to remove this Bass Module.

Following this, please reconnect the cable to the Bass Module and test this once more!

If this doesn't work, or if you have already tried this, we would need to get the remote control up and running to reset this.

If your remote does not display the same LED's as the manual, this will either be because not all the LED's are activated (these are activated when the Universal remote is setup through the app), or that you are using a different remote entirely.

Please see the image to follow for how the remote looks, and please let me know if this is definitely not your remote.

If this is the correct remote and the LED's are not lit, there are 2 ways to correct this:

The first method is to go to the Bose Music app, and set this up to control the TV. When the TV icon is then pressed, this will display the LED's related to that source as indicated below, where you will then be able to perform the factory reset, and connect this up this way.

The alternate method would be to use the following photo as a guide and perform the factory reset anyway, as all the buttons are still there and active, but not lit up. The buttons are the power button and skip forward button, and will need to be held for 5 seconds until light bar pulses white twice, then fades to black.

When the factory reset has been performed, please go back to adding this Soundbar as if it were the first setup by selecting the "+" icon on the app home screen, and searching for the product. Part of the setup will prompt you if you would like to add any accessory speakers. Please skip this step, and when the setup process is complete, simply connect this back up via the cable.

Please get back to me to let me know how this goes or if you have any questions at all!

Liam W - Community Support

Liam_W · ‎06-13-2019