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Markrosko
Participant
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Jun 28, 2021

Soundbar 700 pumping compression issue

Hello

I have just purchased the BOSE 700 Soundbar to be used with my OLED LG TV. I have updated the software and gone through the official setup as per the app. My serial number is 

 

Although the overall sound is good, I am finding that the compression between mid/side is very harsh.

Picture a scene where rain drops are falling, and the actors are not talking. As soon as the actors talk, the sound of the rain instantly disappears and then and gradually builds up again in volume until someone speaks again. This is what i can best describe as a pumping compressor effect.

Much like adverts on commercial pop radio stations.

Is there a way to disable it? or better still, add a feature in the software that allows the user to choose how strong they want the compressor to work?

I have tested this with multiple sources, with dialogue mode turned on and off, and with the adaptQ calibration turn on and off.

Frustratingly I've just upgraded to the Bose from an older LG SN7C soundbar which doesn't have the compressor problem

I've also seen many forums and chats online reporting this issue specifically to Bose too.

Can you fix this with a software update?

 

Thanks

Mark

 

2 REPLIES 2
Charlotte_G
Moderator

Re: Soundbar 700 pumping compression issue

Hey @Markrosko, thanks for posting in the Bose Community!

 

It's great that you're enjoying the sound of your Soundbar 700. Currently, there isn't a way to adjust the sound in the way that you wish to with the compression. With this in mind, I'll be sure to pass along your comments to our development team for future consideration.

 

If you have any further questions, please do let me know.

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Markrosko
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Jun 28, 2021

Re: Soundbar 700 pumping compression issue

Thanks for the reply 

Unfortunately I have had no choice but to return the sound bar for full refund and I've exchanged it for a different brand. I won't mention the other brand here because it's not relevant but needless to say that the dynamics are now original to the source by default on said replacement speaker. It appears that this Soundbar 300/700 issue has been reported to Bose in previous forums labelled Auto Gain and such things, since 2019 but nothing has been done about it. Not my problem anymore 🙂

Once again, thanks for that reply.

Cheers. Mark