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May 24, 2020

Speaker sound loss

We have a home theatre setup:

Sony smart TV

Foxtel IQ3

Apple TV

Soundtouch 300 sounder and Acooustimass 300 bass module

Universal remote.

Periodically we will loose sound and although everything else is working there is nothing coming through the soundbar.  System is a few years old now.

If you turn everything off for a while then power up again it will sometimes fix the problem.


Re: Speaker sound loss

Hi Seaspray, 


Thank you for reaching out to us! 


I'm sorry to hear of the issues you seem to be having with your SoundTouch 300 system, I'll be happy to help you!


Can you tell me which source you are listening too when you experience this issue?


Does it happen after a certain amount of time?


I look forward to hearing from you!

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