Bose product name Bose TV Speaker
What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
Detailed description of the issue and steps to reproduce
Bose TV Speaker
I tried teaching my Samsung TV remote the volume commands in TV Speaker. Setting volume up works even after blinking red. Setting volume down also works after blinking red, but then volume up doesn’t work anymore. Only the last setting seems to work. Strange. How come?
What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)
When did you start to experience the issue? Did it work correctly previously?
Any troubleshooting steps you took
Sorry to hear that you are having some issues using your Samsung Remote with your Bose TV Speaker. We would love to help.
When you set up your Samsung remote with your TV Speaker, did you do so by following these instructions. If not, can you please follow the step by step guide in the provided link.
Do let us know how you get on!
Just a heads up that we have an update we believe fixes this issue.
You can find instructions on how to update here.
This should resolve this issue for you, but if you update and still run into an issue please let us know!