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Thomas D
Contributor
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Apr 21, 2021

Teaching Bose TV Speaker issue

Bose product name Bose TV Speaker

 

Country Sweden

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

Bose TV Speaker

Sweden

 

I tried teaching my Samsung TV remote the volume commands in TV Speaker. Setting volume up works even after blinking red. Setting volume down also works after blinking red, but then volume up doesn’t work anymore. Only the last setting seems to work. Strange. How come? 

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Thomas D
Contributor
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Apr 21, 2021

Re: Teaching Bose TV Speaker issue

Author Accepted Answer selected by Thomas D

It works if you repeat step 2 and 3 for all 3 keys and pressing TV key only once. 

View solution in original post

3 REPLIES 3
Tegan_M
Moderator

Re: Teaching Bose TV Speaker issue

Hi Thomas,

 

Sorry to hear that you are having some issues using your Samsung Remote with your Bose TV Speaker. We would love to help.

 

When you set up your Samsung remote with your TV Speaker, did you do so by following these instructions. If not, can you please follow the step by step guide in the provided link.

 

Do let us know how you get on!

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Thomas D
Contributor
  • 0
  • 7
  • 1
Registered since

Apr 21, 2021

Re: Teaching Bose TV Speaker issue

Author Accepted Answer selected by Thomas D

It works if you repeat step 2 and 3 for all 3 keys and pressing TV key only once. 

View solution in original post

Jessie_O
Moderator

Re: Teaching Bose TV Speaker issue

Hey! 


Just a heads up that we have an update we believe fixes this issue.  

 

You can find instructions on how to update here.

 

This should resolve this issue for you, but if you update and still run into an issue please let us know!

 

Thanks!

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