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FattyFatcamp
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Mar 28, 2021

Unresponsive soundbar 700 only the mic button turns red when pressed.

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

 

Bose product name

 

Country

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

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5 REPLIES 5
mamir
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Jul 27, 2020

Re: Unresponsive soundbar 700 only the mic button turns red when pressed.

I am experiencing the same!

And the remote isn't paired to the soundbar so I cannot use it to do anything!

Vicky_W
Moderator

Re: Unresponsive soundbar 700 only the mic button turns red when pressed.

Hello Everyone, 

 

Thanks for posting and welcome to the community forums. 

 

I am sorry to hear you are facing issues with your soundbar. I would like to make sure I understand whats happening. Does the soundbar play audio at all? The microphone button on the top just disables the microphone used for the voice assistants. Is this a remote control issue or a soundbar issue? Do you see any LED's on the soundbar when you have issues?The more details I have the better I can help. 

 

I look forward to your reply. 

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SS stereobuff
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Apr 23, 2021

Re: Unresponsive soundbar 700 only the mic button turns red when pressed.

  • I'm sorry that I didn't respond to the gracious efforts at attempting to help me solve this problem! I really didn't expect it and sadly forgot I even posted. It is not a remote control issue. I ordered the bose universal remote and for a few days only since Christmas I have been able to get it working. I have the bass module aswell. One day I cleared the  Pairing list on my remote After that the remote would not connect to the soundbar anymore it would just flashed 3 times showing not connected. I have been through all trouble shooting steps available on the website more than a dozen times . I get no light bar at all no white or amber lighter and when I press the power button  on the soundbar itself nothing  at all happens. I think it was somehow remotely tampered with because there doesn't seem to be any other explanation. I would hope bose doesn't do that sort of thing.
Vicky_W
Moderator

Re: Unresponsive soundbar 700 only the mic button turns red when pressed.

@SS stereobuff, we would not change the settings on your system remotely without your permission. This is a strange issue you are having. As you have tried all troubleshooting steps, the best option here would be to reach out to your local customer support center and explore the service options for your system. You can do this by clicking this link here, selecting your region, scrolling to the bottom of the page, and selecting contact us. If you are in the US or UK you can also reach out via Facebook or Twitter and one of our team can help you there. Or you can book in an exchange on the UK or US website by selecting the option under the 'Support Tab'.

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SS stereobuff
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Apr 23, 2021

Re: Unresponsive soundbar 700 only the mic button turns red when pressed.

Wondering if you figured out a solution since you seem to have the same problem?