Video issues with Cinemate soundbar

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Quiet Contributor

Video issues with Cinemate soundbar

I have a Cinemate 120 Soundbar that is having issues. While watching anything other than my FiOS box (Roku, Blu-ray player, Fire HD), the video goes out for a few seconds, it shows static and then comes back on. I've reset the Bose, rewired everything and have powered everything down and back up. The video cutting out is intermittent. Sometimes it is constantly cutting out and other times it takes a while before it cuts out. Had anyone else experienced this? Thanks in advance.
4 REPLIES
Moderator

Re: Video issues with Cinemate soundbar

Hello tinman1965,

 

Sorry to hear you're having this issue, are these components connected to the Cinemate or to the TV and then the TV is connected to the Cinemate. What type of connection is between the TV and the CineMate? Thanks for posting and have a great day.

 

Best Regards,

- Emmet

Bose Community

Quiet Contributor

Re: Video issues with Cinemate soundbar

They are connected to the Cinemate and then into the TV.  The Cinemate is connected with an HDMI cable.  

Moderator

Re: Video issues with Cinemate soundbar

Hello @tinman1965,

 

Thank you for letting us know the details. Is this something that recently started happening or has this been present the entire time? Was there a new component introduced when this started to occur?

 

Kind Regards,

Joel - Community Support

Quiet Contributor

Re: Video issues with Cinemate soundbar

It started happening fairly recently. At first I thought my Roku box was going bad. I had wanted to try a Fire HD so I purchased it to replace the Roku. That's when I figured out it wasn't the Roku. We don't watch Blu-rays as much anymore so it took a little longer to find out that was doing the same thing.