Nov 8, 2019
I currently have a Bose VideoWave III system that is hanging in the Start Up mode when switching on. I've tried multiple resets, removing power supply and changing power outlets. Can you contact me to provide assistance. We've also had existing issues with software updates, using the remote to power off the screen. Previous use of the help line resulted in referrals to Av specialists that do not work on VideoWave systems. We have spent $8K on this TV and it's less than 6 years old. I'm keen to get this back to working order.
Mar 26, 2019
Thanks for posting and welcome to the community! That's very strange that your system is stuck in start-up mode, this is not what we want all. I am more than happy to help you further with this issue, we can run through some troubleshooting to try to resolve this. You mentioned that you have previously tried to update with difficulty, I recommend trying to update again this time doing it manually using a computer; please follow the steps below.
To update your product:
Tip: If your computer does not reconnect to your Wi-Fi network after updating your product, restart the computer
I hope this helps, please let me know how you get on!
Zoe C - Community Support