I received the Bose replacement remote for my nonworking remote for the AV 28 media center. I saw a post (4 messages) about another owner and replies by "Brandon" saying to turn the media center off, press store holding it and then pressing any button on the remote. Unfortunately, he must have referred to a different remote, as he says the "new house code" appears, but there are no "first four switches on the back of the remote" and no new house code appears. I have no use for this remote if it won't operate the media center. please help.