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namoa
Participant
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Registered since

Feb 23, 2021

flashing red, orange and white

Bose product name

lifestyle 550 subwoofer

Country

mauritius

 

Detailed description of the issue and steps to reproduce

My lifestyle 550 home cinema is 14 months old ( guarantee only 1 year in Mauritius) . On some days the subwoofer light is flashing red, orange and white and sound is not coming from the subwoofer. On some days the subwoofer is in good condition and plays well. I send the Bose subwoofer AM300 to the local supplier. The diagnosis was "it was found that the 48V shows fail which is a hardware problem. we verified that the mainboard and the board need to be replaced". The mainboard price in Mauritius is about $450. My question is if the main board is faulty how can i get sound on some days and on other days the subwoofer does not play?

 

What environment do you experience the issue in? 

living room.

When did you start to experience the issue? Did it work correctly previously?

about 1 month

Any troubleshooting steps you took

 

 

1 REPLY 1
Jessie_O
Moderator

Re: flashing red, orange and white

Hey namoa, 

 

Thank you for your post! Welcome to the Community! 

 

I'm sorry to hear that you are experiencing this issue with your bass module. I would recommend reaching back out to the supplier who has advised you of the issues. They will have a much better understanding of the issue with your bass module. 

 

If there is anything else we can do for you, please reach out to us again! 

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