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May 3, 2017

hdmi arc

my boase music app has lost the bass adjustment, i can adjust the trebble but not the bass

also can only get sound with optical cable not hdmi arc.

I spend more time getting the speaker to work than listening to musuic i am now going to dump the speaker and try another make , I AM FED UP WITH IT ITS A SOUNDBAR 500


Re: hdmi arc

Hi Maljudy17, 


I'm sorry to hear you are having issues with your Bose Music app. 


I'd like to redirect you to this thread: https://community.bose.com/t5/Home-Theater/Bose-music-apps-cannot-adjust-soundbar-volume/m-p/207968#...


The most recent post answers your question regarding bass adjustment.


In regards to the HDMI / Optical issue, can you please confirm the make and model of your television to help me look into this?


Kind regards, 


Jeff G - Community Support

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