lukepark53@hotmail.com
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Feb 27, 2021

no power of acoustimass 15 II

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Bose product name

 

Country

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

1 REPLY 1
Keith_L
Moderator

Re: no power of acoustimass 15 II

Hi lukepark53,

 

Welcome to the Community, thanks for posting!

 

If your system is not getting power, the first thing I would recommend doing is making sure that the cables are connected correctly and securely as shown in the owner's guide HERE.

 

I'd also recommend checking that the system is connected to a working power outlet, and if possible, test the system with another power cable as well. The Acoustimass uses a standard figure of 8 power cable that a number of our speakers, and other electrical devices, use so you may have one available that you can use to test the system.

 

Let me know how you get on!

 

 

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