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narcosticQC35II
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Mar 2, 2019

BOSE SOUNDTRUE ULTRA- IN-LINE REMOTE AND MIC NOT WORKING

Hi, I recently purchased 2019 Bose Soundtrue Ultra headhphones made for Apple devices. I found out that the inline mic and remote do not work for my iPhone 6 despite working on my iPad and another iPhone 6. However my iPhone 6 is able to support my Apple EarPods which have full functionality in regards to inline mic and remote. I have cleaned the headphone jack and removed lint but the problem still persists. I don’t know if it’s the phone’s fault or the headphone. 

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Re: BOSE SOUNDTRUE ULTRA- IN-LINE REMOTE AND MIC NOT WORKING

Hello narcosticQC35II, 

 

Thank you for posting in the Bose Community. 

 

I'm sorry to hear that you are experiencing some issues with your SoundTrue Ultra in-ear headphones. 

 

This is certainly a strange situation. I will do all I can to assist you.

 

Could you please confirm that the iPhone 6 which is having problems, is running the same IOS version and the iPhone 6 that has no problems?

 

I look forward to hearing back from you. 

 

Warm regards,

Charlotte G - Community Support