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Registered since

Feb 28, 2021

Bose Open Ear not playing messages Pixel 4a

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Bose product name

Bose Sport Open Ear 



Firmware Version


App Version


What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
Pixel 4a

Detailed description of the issue and steps to reproduce

I am unable to hear messages played back on earbuds when I activate Google Assistant.  Phone recognizes my request but no sound comes through earbuds.

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

Any environment

When did you start to experience the issue? Did it work correctly previously?

From day 1 (received earbuds last week (Feb 25th 2021)

Any troubleshooting steps you took

Tried changing all appropriate settings