stefan.schramek
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Dec 7, 2020

Bose QC Earbuds Noise Canelling level resets

Bose product name

Bose QC Earbuds

Country

Austria

Firmware Version

1.0.7
App Version

4.2.4
What devices were you using that were affected and what version are they on

iPhone 12 mini (iOS 14.3 Beta 3)
Detailed description of the issue and steps to reproduce

I set noise cancelling to level 10 - after switching apps and switching back to Bose Music, the level is automatically reset to 5.

It also resets to 5 when waiting around 1 min after activating the level and not using the iPhone at all.

What environment do you experience the issue in?

everywhere

When did you start to experience the issue? Did it work correctly previously?

no

Any troubleshooting steps you took

I tried to find any setting that could be the reason for this

1 ACCEPTED SOLUTION

Accepted Solutions
stefan.schramek
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Dec 7, 2020

Re: Bose QC Earbuds Noise Canelling level resets

Author Accepted Answer selected by stefan.schramek

It seems I fixed this through re-pairing with the iPhone...

View solution in original post

2 REPLIES 2
stefan.schramek
Participant
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Registered since

Dec 7, 2020

Re: Bose QC Earbuds Noise Canelling level resets

Author Accepted Answer selected by stefan.schramek

It seems I fixed this through re-pairing with the iPhone...

View solution in original post

Hector_B
Moderator

Re: Bose QC Earbuds Noise Canelling level resets

Hello Stefan.Schramek, 

 

Thanks for posting and welcome to the Bose Community! Sorry to hear that you shortly encountered a noise-canceling issue with your earbuds. 

 

It's great to hear that you were able to resolve this by reconnecting the headset to the device. If you have any questions about your headset, please do let us know. 

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