First, let me say that these wireless ear buds have arguably the best noise cancelling on the market. That’s something Bose has always excelled at. They sound great too and work very well for exercise - especially running. Strong Bluetooth connection as well
However, there are a few issues with these earbuds that are considerably frustrating give that Bose has had YEARS to perfect these earbuds and learn from competitors. 1st, the touch playback controls are obnoxiously limited. The inability to alter the volume with the earbuds is absurd for this generation of ear buds.
2nd - the ear buds don’t have the ability to skip backwards when it comes to song control? Whatever happened to the universally accepted 1 tap = pause, 2 taps = skip forward, and 3 taps = reverse. But now instead Bose has us holding down the left ear bud to skip a song and double tapping the right to pause? Ridiculous.
3rd - I know other people have posted about this but the inability to swap devices using the app despite your older devices supporting this functionality is insulting. These are expensive, premium headphones and every consumers expectation is to have this feature. But instead, you force the user to disconnect the ear buds from the phone and thus losing the ability to use the app to easily manage Bluetooth connections.
I feel these are all basic features that should have been available on release. They may have plans to make adjustments during updates but myself, and a good chunk of the consumer community, are super disappointed in the absence of these basic features. As said before, Boss had years to perfect this and to learn from competitors to seemingly fail on the software end of things. These aren’t minor issues but enough to warrant a product return. The noise cancelling and music quality are near perfect, but everything else falls short.
Bose software continues to let me down between these headphones and the SoundTouch app. Not sure who’s in charge of the software but changes need to be made given that Sony, Google, Apple, and Amazon are right on your tails and are infiltrating the music market with arguably better alternatives.