bit_troupe
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Oct 5, 2020

Bose QC Earbuds - Skin Irritation / Allergic Reaction

Experiencing an allergic reaction to the silicone ear tips packaged with the QC earbuds. Showing signs of contact dermatitis. Has BOSE received feedback in this regard, and are they working on a materials solution? Have used JayBird brand in-ear silicone tips for years without any irritation.

1 ACCEPTED SOLUTION

Accepted Solutions
Tegan_M
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Re: Bose QC Earbuds - Skin Irritation / Allergic Reaction

Author Accepted Answer selected by bit_troupe

Hi Bit_troupe,

 

So sorry to hear of your experience. 

 

Please do not continue to use the earbuds and contact your local product support team. You can reach out to your local support team by clicking this link and selecting your region. This will redirect you to our website. Please scroll to the bottom of the website and there you will find a 'Contact Us' tab, this will provide you with all the relevant contact information for your country. Please contact us via telephone so we can assist you.

 

Many thanks.

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Come check out my profile here. New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!

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8 REPLIES 8
Tegan_M
Moderator

Re: Bose QC Earbuds - Skin Irritation / Allergic Reaction

Author Accepted Answer selected by bit_troupe

Hi Bit_troupe,

 

So sorry to hear of your experience. 

 

Please do not continue to use the earbuds and contact your local product support team. You can reach out to your local support team by clicking this link and selecting your region. This will redirect you to our website. Please scroll to the bottom of the website and there you will find a 'Contact Us' tab, this will provide you with all the relevant contact information for your country. Please contact us via telephone so we can assist you.

 

Many thanks.

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!

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ofg007
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Dec 18, 2020

Re: Bose QC Earbuds - Skin Irritation / Allergic Reaction

I am curious how the answer provided solved the problem. I have experienced allergic reaction with Powerbeats Pro and I was looking for an alternative. I have a Bose QC headphones and was looking into these earbuds. I do not want to experience the same issue with the Powerbeats. Thanks. 

Volta
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Dec 22, 2020

Re: Bose QC Earbuds - Skin Irritation / Allergic Reaction

I think the way that this is being resolved is just by issuing a refund. I had several headphones by Bose and this is the first time that I've experienced contact dermatitis. I had a more severe reaction from Apple's Air Pod Pros.

 

I just ended a call with a representative from Bose and they stated that the material in the ear tips has not changed. It just seems so weird that I am not having this issue with Bose when I never did previously. 

Volta
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Dec 22, 2020

Re: Bose QC Earbuds - Skin Irritation / Allergic Reaction

May I ask what the solution was? 

BarrilleauxAP
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Dec 28, 2020

Re: Bose QC Earbuds - Skin Irritation / Allergic Reaction

I experienced the same problem with the new QC earbuds.  Just for reference, I purchased the Bose QuietComfort 20 noise cancelling buds about 2 months ago and have used these with no irritation issues. I use these much more for work wired to my computer and never have problems.   I received my QC buds which are causing the irritation issues.  The only difference is that the QC20 have clear earplugs where the QC buds have the black.  I  question their comment about the material is the same since the results are very different.  

staninprague
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Jan 3, 2021

Re: Bose QC Earbuds - Skin Irritation / Allergic Reaction

I'm afraid of having the same problem with only one of my ears, never had this before (QC20). Will try again and see. I'd say the material is quite different, not as soft and gummy as it used to be in QC20? 

philipvde
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Jan 14, 2021

Re: Bose QC Earbuds - Skin Irritation / Allergic Reaction

I am experiencing same problem with my brand new Bose QuietComfort Earbuds. I had Soundsport wireless and Soundsport free wireless without any issue.

 

Have called call center today and they have never heard about this problem and will re-route the ticket further


Anyone who have managed to come to a solution? 

OSMGD
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Apr 25, 2021

Re: Bose QC Earbuds - Skin Irritation / Allergic Reaction

I would love a response here too. I thought I was losing my mind but I am having a terrible reaction to these earbuds. And Bose is wrong that there’s been no change in the materials because we wouldn’t be having an issue if that was the case. It’s pretty clear customer service doesn’t have all the facts. 

I had a pair of “Freestyle“ earbuds for years (that I loved) and of course once I went to replace them I discovered Bose no longer makes  them.

 

I purchased the Bose Sport (whatever the newer ones are with the cord but they’re wireless) version and they make my ears itch like crazy. I have never in my entire life experienced itchy ears. Ever.

 

I actually have all of the pieces and attachments for my “Freestyle” earbuds and just put one in my ear this morning, no itching. At all. 

There’s a difference and I’m bummed because wearing these earbuds is a constant and literal irritation. Bose needs to provide the correct information to its customer service people so they can provide accurate answers to customers.