lmolina20
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Mar 21, 2021

Bose QC Earbuds

Purchased my Bose Quiet Comfort Earbuds as with working from home I needed noise cancellation feature.  I bought my husband over the ear and wireless over the ear and he loves them so i was debating on getting an new pair either from Apple or Bose, with my husband liking Bose I went ahead and go Bose. I hope you all read the reviews before purchasing.  I have had these a month and they have been a big expensive disappointment.  When they are not pairing with my phone or any devices, they don't work when I have an incoming call nor outgoing call.  They work for music but I have to have both ear pieces in order for it to pair or I have to leave the case open.  I have an Iphone 12 while having these issues.  So I can only using with music on my phone when I have them both inserted.  I have reset and checked firmware that is up to date.  I am at my wits end and it's too late to return them.  Very disappointed in Bose.  Any suggestions in trying to get them to work especially with answering calls and making calls. 

 

Thank you

1 REPLY 1
Vicky_W
Moderator

Re: Bose QC Earbuds

Hello Imolina20, 

 

Welcome to the community! 

 

You can use a single bud. just make sure that you use the right earbud. That’s because when you pair your QuietComfort Earbuds to your phone, tablet or laptop, the Bluetooth® connection occurs between the source device and the right earbud. The signal is then beamed over to the left earbud. So, if you were to take out the right earbud and place it on a table, that earbud would go to sleep in about 20 minutes and, when that happens, the left earbud would lose its Bluetooth connection. Similarly, if you were to place the right earbud in the charging case and close the lid, the left earbud would lose its connection immediately.

As for calls, it’s worth noting that the microphone system that picks up your voice is located in the right earbud—another good reason to opt for the right earbud when you feel like only wearing one. 

Just be aware, when you choose to listen to the right earbud only, you won’t be able to access the touch controls on your left earbud, so you will need to adjust the noise cancelling through the Bose Music app and manage your content directly on your device.

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