Bose QC - Unequal Volume Increase between left/right earpiece

[SilentStorm1]

Bose product name: Bose QC Earbuds

Hi,

I have issues increasing volume of my left earbud piece after updating the music app past 40%.

Increasing volume between 0 - 40%, left and right earbuds are in sync. After 40%, only my right earbud increases volume.

[Vicky_W]

Hello SilentStorm1, 

Thanks for reaching out and welcome to the forums. 

This certainly is a strange issue, I would love to help. Can I please confirm if this is with all audio devices or just a specific one? Let's try resetting the headphones to get this fixed. Most issues can be resolved with a reset if they have encountered a small bug. The steps to do this can be found here. 

Let me know how you get on!

[Neclepsio]

While using touch volume control, the buds went out of sync. Left one was much lower than right one, and did not change at all when changing volume neither using smartphone volume nor using touch controls. It only went off when setting to zero. After reset following https://www.bose.com/en_us/support/articles/HC2563/productCodes/qc_earbuds/article.html it worked, but I think it should not happen or at least there should be an easier way out of it (not requiring so much time and a power source): maybe some sort of "panic button" in the app.

[Neclepsio]

This happened again today, after less than one week. I'm really disappointed. I was out, without any access to outlets. The good news is I just did the steps 2-4 from the resetting instructions (in the previous post) and it worked.