Logan.hubbard@gmail.com
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Nov 29, 2020

Re: Bose QuietComfort and Sport Earbuds Multi Point support.

My wife and I both had soundsport free earbuds. For Christmas we bought each other the new QC Earbuds and were pretty confused while trying to figure out how to switch between our Apple Watch and the iPhone, something we do everyday before a run and something that you could do with the press of a button on the old earbuds. This can’t be done on the new earbuds. I’m not sure who is on the board making these decisions. It’d be one thing I guess if Bose never had this feature. But to include it on last generation earbuds and then delete it on a much more expensive and updated pair is inexplicable.  And unforgivable. So now every time I want to go for a run with my Apple Watch, I have to pull out my device, go into settings and click Bluetooth, then find and click on the device and wait. Instead of pushing one button on the earbuds??? What in the heck were you guys thinking. Bose is a strange company. I’ll be returning both. 

k2snowman69
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Dec 2, 2020

Re: Bose QuietComfort and Sport Earbuds Multi Point support.

I've also returned both of my QC Earbuds for the same reason. I've bought the Sennheiser's and am currently torn between hoping Bose fixes this within their app or sticking with Sennheiser's slightly worse ANC (can still hear idling car engines) but honestly better user experience. I think this answers my question actually... I have no idea if Bose will fix the device switch experience at all (emphasizing not multipoint but just switching between devices) and at least Sennheiser's have it so I think that's that.

 

With all this said, if I'm getting on a plane, I'll definitely be using my QC 20s, those things are old but freaking amazing.

efgunz
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Nov 17, 2020

Re: Bose QuietComfort and Sport Earbuds Multi Point support.

Before purchasing these a few days ago, I thought I saw a post saying that when you push the button in the case it automatically disconnects and tries to connect to the most prior BT connection. Could you at least get that to work?

Tbar.barnett
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Dec 26, 2020

Re: Bose QuietComfort and Sport Earbuds Multi Point support.

I have jus purchased these QC earbuds and find the inability to switch between devices incredibly frustrating. I have tried using the app which simply doesn’t work. There is no way to move between devices let alone answer the phone if using an iPad.

Frankly I am appalled. I have been a Bose customer for 30 years + and paid £100 over the odds for these earbuds out of brand loyalty. When can we expect software that works?
If I don’t get a response I will return them and never come back.

Active grandpa
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Dec 27, 2020

Re: Bose QuietComfort and Sport Earbuds Multi Point support.

I just got my QuietComfort earbuds. The priority was active noise cancelling with good sound, and they deliver. But the inability to switch among multiple devices is a major disappointment. Bose's response seems to rule out simultaneous connections but not switching among devices. Please clarify possibility and intent as to device switching. This is a major miss for a premium product. 

dsoffiam
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Dec 29, 2020

Re: Bose QuietComfort and Sport Earbuds Multi Point support.

What a shame of a response. I was just gonna buy them today, but I found out they don't support multipoint connection, surfed the web hoping BOSE had acknowledged the issue and maybe try to fix it, but I see that this will not happen. I will be moving on looking for another device, as in (almost) 2021 it's inexcusable to be tied to only one device.

Duane.hettich@icloud.com
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Oct 14, 2020

Re: Bose QuietComfort and Sport Earbuds Multi Point support.

I assumed that Multipoint would be a feature when I purchased these, like all of my other Bose wireless headphones and earbuds.  I did not know how much I would miss this.  As a matter of fact, for work, utilizing Multipoint for the Mac/iPhone or iPad/iPhone in a business day is impossible without it.  Enjoying it for Apple TV/iPad is a convenience, but not a deal killer to switch sources.  The workday on the other hand, is going to force me to have to buy something else.  I am disappointed to hear that this feature cannot be added via firmware due to the architecture of the product.  I truly wish Bose could find a workaround.

chrisokafo@yahoo.com
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Jan 9, 2021

Bose QC Multi-device pairing omission.

Bose QC Earbud. 
Bought Bose QC Earbud but to my greatest surprise and disappointment it can only paired to one device at a time. To transfer to another device, you must re-pair or manually reconnect. 
Bose, you can do better. Please, issue an update to facilitate this. In all Bose devices I owned, the capability of connecting 2 devices was possible.

Bose QC Earbud is excellent. I am eagerly waiting for this update to complete the amazing product.

Onyeka Chris. Okafo. 

 

 

Active grandpa
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Dec 27, 2020

Re: Bose QuietComfort and Sport Earbuds Multi Point support.

FWIW I find the device selection logic with and without the Bose Music app to be workable and acceptable now. There was a firmware update. Or possibly the user improved! Maybe both. I don't know, but it is fine now.

Newjazz11
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Jan 23, 2021

Re: Bose QuietComfort and Sport Earbuds Multi Point support.

 

I'm in the same boat!!!........I literally wow the soundsport free out! They were a bit too big but, the sound was great and I could switch between my phone if I got a call while listening to my Samsung tab that was in my pannier bags without stopping my commute to manually disconnect! I too was waiting to get the new model!!!! ......well now, I am not happy! I'm using a pair of chorded Walmart Bluetooth just until I got the new ones! Dam!