Jun 19, 2019
Hello, Charlotte G,
I reset the headphone settings, as you advised me. But unfortunately after this defect was not eliminated. The led on the right earbud does not flash and the headphone with the phones (Iphone 7,8 ) do not work.
I live in Baku, Republic of Azerbaijan.
thank you in advance for your help.
We are sorry to hear that this issue persists.
I would next recommend performing a reboot of your headphones. Instruction on how to do this can be found below;
If this does not resolve this issue, I would recommend that you contact your regions Bose product support team. Please follow this link, this will direct you to our support details within Azerbaijan.
Apr 29, 2020
Let's get this resolved for you. There are some great troubleshooting steps in this thread, could you please give them a try and let me know the results? It would also be great to know the following: