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May 20, 2020

Bose Sound Sport, Won't Charge Past 90%

Recently Updated the Firmware version to 3.0.4, Post which my headphone is not charging full. 

I tried draining it completely and recharged, but it stops after 90%, No matter how long I keep it after that. Light is steady as if it completed charging. Also battery backup is very poor with in 20 months of usage.  Please help


Re: Bose Sound Sport, Won't Charge Past 90%

Hey @Madan,


Welcome to the Bose Community!


Sorry to hear about the charging issues you're experiencing with your SoundSport wireless headphones. 


I'd recommend performing a reset by following these steps:

  1. Turn off the headset and wait 30 seconds
  2. Plug the headset into a wall outlet using a USB charger, then wait 5 seconds
  3. Unplug the USB cord from the headset and wait 1 minute
  4. Turn on the headset


Should the issue persist, I'd recommend reaching out to local support in order to explore your service options. 

Global Contact Us > Select your country > Scroll to the bottom of the page > Click 'Contact Us'

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