Highlighted
Participant
  • 0
  • 4
  • 0
Registered since

Jun 25, 2020

Bose Sound Sport headphones losing charge and now not pairing

Dear Staff,

I finally updated the software on my Bose Sound Sport headphones. I have followed the directions that I see in the Community Forums about these headphones.

They are losing charge rapidly.

This has been a very frustrating experience. I wonder if there is something that can be done about this?

Please advise.

Thank you!

7 REPLIES 7
Highlighted
Moderator

Re: Bose Sound Sport headphones losing charge and now not pairing

Hi there, 


Thank you for your post and welcome to the Community! 

 

I'm sorry to hear of the issues you seem to be having with your headphones. 

 

Can you tell me which headphones you have?

 

I look forward to hearing from you! 

Feel more. Do more. Be more.
New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!
Highlighted
Participant
  • 0
  • 4
  • 0
Registered since

Jun 25, 2020

Re: Bose Sound Sport headphones losing charge and now not pairing

Thanks for your note.

Is Bose Sound Sport not enough information? I'm not sure what other information you are looking for.

 

Please advise... and please also indicate where I am supposed to locate this additional information.

 

Many thanks,

John

Moderator

Re: Bose Sound Sport headphones losing charge and now not pairing

Hi John, 

 

We have multiple SoundSport products. 

 

SoundSport in-ear, SoundSport Wireless, SoundSport Pulse Wireless, and SoundSport Free Wireless. (Clearly, not SoundSport in-ears as they are not battery powered.)

 

Can you please visit this page to enter your serial number to confirm the model name. 

 

Do not post serials on this forum.

 

Thanks, 

 

Feel more. Do more. Be more.
New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!
Highlighted
Participant
  • 0
  • 4
  • 0
Registered since

Jun 25, 2020

Re: Bose Sound Sport headphones losing charge and now not pairing

Thank you for the reply.

I did as you described... and entered the Serial Number. The information came back that I have the Sound Sport Wireless headphones. Does that help?

 

Many thanks!

Highlighted
Moderator

Re: Bose Sound Sport headphones losing charge and now not pairing

Thanks for confirming this.

 

Have you tried all the available troubleshooting found here?

Feel more. Do more. Be more.
New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!
Highlighted
Participant
  • 0
  • 4
  • 0
Registered since

Jun 25, 2020

Re: Bose Sound Sport headphones losing charge and now not pairing

yes

 

Highlighted
Moderator

Re: Bose Sound Sport headphones losing charge and now not pairing

Sorry that this persists. 

 

At this point I would suggest you reach out to your local technical support team for assistance.  You can reach out to your local support team via clicking this link and selecting your region, this ...Please scroll to the bottom of the website and there you will find a 'Contact Us' tab, this will provide you with all the relevant contact information for your country.

 

Thank you.

Feel more. Do more. Be more.
New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!