I have had this earphones for a bit more than a year now. For at least the last 10 or 12 months I have been experiencing audio break up when listening to music while practicing an sport activity (i.e. Biking, jogging)
Used to have and Iphone 7 which I just changed to a IPhone XS and the issue remains.
Firmware version is 2.6.0
[Edited by moderator]
Thanks for posting and welcome to the community. I am very sorry to hear that you are having this issue and would love to assist you further.
Firstly, I would recommend that you clear the pairing list on the headphones and attempt to reconnect, this can be done via:
I would also recommend a product reset, this can be done via:
Please update me on the result of this.
Hector B - Community Support