Bose SoundSport Wired in-ear headphone call mute functionality
I purchased two sets of these headphones for use primarily when I am at Gym and the sound quality is excellent. I used them for a conference call the other day and tried to mute them as it was noisy at the Gym and hung up on the call. I re-read the user guide and there was no call mute functionality, which surprised me.
I called Bose support today and was transferred to a technical support agent. He told me that Bose did not include a mute function since these headphones were for "working out" not for conference calling. The Bose Soundsport wireless headphones "Your workouts. Made wireless" are also for "working out" and not for conference calling but they have a mute function. I found the tech support "help" was not useful and TBH somewhat lame.
Does anyone in the community have the same issue and/or a suggestion other than i) not using them for conference calling when I am at the gym or ii) buying another set of headphones? Since I have purchased two sets of these, that are not fit for the purposes I had intended, I am not sure what options I have. Both sets were purchased more than 30 days ago so the buyer's remorse window is no longer open.