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Re: Bose SoundSport Wireless not charging

Hello Everyone, 

 

I am sorry that your SoundSport Wireless are not charging. 

 

If you have exhausted all troubleshooting, please follow the steps in my last post to explore the service options for your headphones. 

 

I am sorry that we could not help more via the forums. 

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Jun 30, 2020

Re: Bose SoundSport Wireless not charging

Same as all the others:

1st pair, after 18 months, would turn back on by itself after 20 seconds and never go off. Then after a few days, stopped charging and turning on altogether.

Bought a new pair 1 week ago.  Charge a 1st time, Ok. Used them twice - still 70% battery left.  Nxt time I tried to use them: no battery.  Plugged them back for charge, and got a blinking amber light. My PC also recognised them (and offered to upgrade the firmware through the corresponding Bose App). But despite this, they won't turn on again.   Now, when I plug them, I don't get any light at all anymore. They only become warm.

 

Very disappointing. These are great earphones - WHEN THEY WORK.

I can't believe Bose is letting such defects un solved for many years, on what is otherwise a very good product.

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Jul 8, 2020

Soundsport not charging

ive had my soundsport headphones for just over a year. Im trying to charge them and once plugging them in the red light comes on for about 10-15 seconds then turns off and no charge has been applied.

 

ive tried all recommended trouble shooting tips to no avail.

can you please help or point me in the right direction 

 

thanks

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Jul 10, 2020

Soundsport Wireless not charging

I have been using soundsport Wireless from last 1 year, this is my first bose product and I must say the battery issues have left me disappointed.

 

Whenever I keep the earphones on charge the light turns green in 5 seconds, it shows 100% battery for 2 mins and suddenly drains out within 5 mins. I have repeated this process with different chargers, different electric sockets, but the issue persists. 

 

Please provide a resolution 

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Re: Soundsport Wireless not charging

@arjit.bansal, check out the steps in this thread to gert this resolved!

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May 23, 2020

Red light

Help needed at the end of my tether!

My Bose sport headphones are showing a solid red light and won’t charge. This happened all of a sudden after carrying out the same charging process as I’ve always done. 

They won’t even charge when using my Bose 

Travel charger? 

 

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Aug 2, 2020

wont turn on

I just got my bose soundsport headphones and they have been charging for 6 hours and still blinking orange and won't turn on. Are they broken

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Aug 5, 2020

Re: wont turn on

Our one year old (black) soundsport wireless will not charge after following all of these issues. This is my partner's pair and I've only ever charged them on the cable Bose provided with a Belkin wall charger. I have the same ones in blue with a while different problem. So $400 worth of headphones aren't working and I see staff in this thread have become unresponsive. Not a good sign!