Mar 10, 2020
Both of my soundsport free earbuds are dying in about an hour instead of the said 5, I use them after i leave them charging all night.
That doesn't sound right! Sorry for any inconvenience this may have caused.
You are correct in saying that the SoundSport Free wireless headphones give up to 5 hours of wireless audio - so you should rightly be experiencing this. I advise trying the steps shown HERE to check there's nothing interfering with the charging of the headphones.
Also, have you tried using a different USB cable for connecting the headphones case to power when charging, to test if the cable could be faulty?
Mar 11, 2020
I'm experiencing the same issue, case is fully charged, ear buds start off with 100% Battery life. After 20 minutes of usage, it shuts down without a low battery warning. and then I'd have to recharge it. I've already performed a hard reset, checked for updates and followed all the troubleshooting procedures that you've provided. so far nothing has solved the issue.
Thank you for posting @mrsanchobao.
As your issue still persists after attempting all of the troubleshooting steps we would recommend, I would suggest getting in touch with our customer service team via clicking this link, then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be able to explore all of the service options available to you.
Mar 17, 2020
I own a pair of Sound Sport free wireless headphones which I have purchased on 12-2018. Recently, I have observed a significant drop in battery life i.e., a total of 1 hour and 30 min. I have updated the firmware to 2.8.0. Also, the battery percentage goes to 20% and then suddenly jumps to 40% without charging. And the completely drained earbuds take just 5 minutes to reach a 100% battery level. I have contacted local Bose service center and they said the replacement incur a cost which is unfair as these pair is just 15 months old. I am also afraid that will it be happening to my new Bose NC700!! Is there a solution other than a replacement? Please advice!!
Mar 15, 2020
My SOUNDSPORT FREE earbud's right piece is getting discharged within 30 mins after full charge. When I take out the earbud, the voice assistance tells me I have 100% charge and the white light in the case was solid. But in reality the battery dies in 30 mins. I bought this (this is a replacement I got in 12th Oct2018) not even 2 years ago and never expected this performance from Bose. Really disappointed as I had high regard for this brand.
- Edited by a moderator
Thanks for posting. I am sorry that you are having this issue, I can understand your frustrations considerin this is your second pair of headphones.
There are some great steps to try to resolve this as mentioned by @Sam_F above. If these do not resolve your issue, I would suggest using the steps provided by @Hector_B to contact your local support team and explore your service options.
HI, I did try all the steps mentioned and did not help. Will contact support team...I suspect the battery is not good anymore and that is why it is draining so fast. Did not expect that to happen so fast.
Now as it is out of warranty, only option for me from service center is to get new one by paying 160$...Sorry not going to do that again...I am done with Bose.
I just recently got update of Firmware in my BoseConnet app, got the earbuds updated. And now the battery is doing better. It was earlier draining in 30 mins, now I have charge till 1.5 Hrs....So something to cheer for.