This is to warn new comers to not to fall into the trap and become a victim like me.
The info of my Bose Soundsport Free Wireless Headphone
Manufacture date: 11 December 2018
1. Audio & video not synchronised. This issue has been found since 2017 and yet it is still not fixed.
2. Very high latency. Audio & video not synchronised on all iOS devices. I tried my Bose Soundsport Free Wireless Headphone on iPad Pro 2018, iPad 2017, iPhone 6s Plus, iPhine Xr. It's a fail for all.
3. Tried Bose firmware updater on comoputer. Tried resetting on Bose Soundsport Free Wireless Headphone. The high latency issue persists.
4. High latency issue occurs on Youtube App, Facebook video, Instagram video, iQiyi streaming app and so on. There is 0 latency on Netflix or browser though.
Feedback from local (Malaysia) service center
1. Got a new replacement set. It goes back to Problem.
2. Went back to the store (i-Store @ Publika) I bought my Bose Soundsport Free Wireless Headphone and was told that I need to bring back the original set to exchange for another model from Bose (which is a no-no for me) or product from another brand.
3. If Bose service center does not aknowledge the replacement product to the original product, or refuse to return the original product to me to return to the shop. That means I have to live with the faulty Bose Soundsport Free Wireless Headphone I have got.
1. Tried out several sets of Bose Soundsport Free Wireless Headphone at the shop. Seller was astonished to find out that all Bose Soundsport Free Wireless Headphone products do not work properly when it comes to audio & video syncing.
2. We have decided to work together to urge Bose to have a regional product recall. We all agree that customers should be made known about the product defect of Bose Soundsport Free Wireless Headphone. Bose Soundsport Free Wireless Headphone should stop production until such issue is resolved or fixed.
3. The shop promises me to notify their walk in customers about the high latency issue when customers are checking out Bose Soundsport Free Wireless Headphone.
My sincere suggestions
1. The shop lets me try ouyt several wireless earbuds such as B&O E8. It works PERFECTLY. There is no latency issue AT ALL.
2. We tried out several cheaper true wireless earbuds too. Audio and video synchronization is PERFECT.
3. We coem to a conclusion--Bose Soundsport Free Wireless Headphone is a flawed product. I personally feel upset of being cheated by such a big name Bose. Please think twice when you ever want to shop for a Bose product. If you have purchased a Bose product and cannot do anything about, please warn those that you know. Look elsewhere for other audio products. It;s never too late to find out that there are actually many cheaper good ones.