My earbuds stopped charging when the case is not plugged into a power supply. If I place the earbuds in the charging case only even when fully charged, the earbuds will not charge. Has anyone else experienced this issue before? I've tried resetting the case but have not had any luck.
Hello Patfhou, thanks for reaching out!
Sorry to hear that your are having charging issues with your earbuds. Let's get this resolved for you!
I would recommend that you check the connection points for any dust or debris stopping them from charging.
I also suggest that you ensure the earbuds are up to date with the latest firmware version. You can do this from the updater website: BTU.bose.com.
Looking forward to hear from you!
Thanks for giving this a go patfhou. I'm sorry to hear that it was unsuccessful.
At this point, I would recommend that you reach out to your local technical support team for assistance. You can do this by clicking the LINK HERE, select your country and scroll down to 'Contact Us'. We will do all we can to assist you!