Jul 9, 2018
I am having an issue with my Soundsport Frees. Last night I was using them for a few hours and when I put them back in the case they stayed connected to my phone. So I disconnected them and just put them away. I woke up today and they didn't charge at all. They were on 20%. The charging case was fully charged. Is anyone else having this issue?
Thanks for posting in the community! Sorry to hear about the charging issue, but I'd be glad to help.
Can we try and clean the contacts on the earbuds and the charging case?
Have you ever connected these to the Connect App to update the headset?
Let us know how things go!
Tony - Community Support
Thanks for chiming in. I am sorry to hear about that. Let's do what we can to get that working for you. Could I ask, have you updated the headphones to the latest software using the Bose connect app or by going to btu.bose.com on your computer?
Please come back and update us when you can,
Tony G - Community Support.
Yes I have updated the earbuds to the latest software. As I said, I do not believe the defect lies with the earbuds themselves, but with the charging case. I was able to use the earbuds for a couple of hours until its battery ran out but since then have been unable to recharge it (as you know, the SoundSport Free is not possible to charge without the charging case which is where my frustration lies).
What else do you recommend I do regarding the charging case?
Aug 31, 2018
I bought the Sound Sport in Bahrain last week and facing this same issue with my charging case. I have already updated this to the latest firmware and still no avail. I also notice that the charge indictator lights also dont work when clicked once (when unplugged from the power source). In effect I am able to charge the device only when connected to the power source and the case doesnt hold charge. Appreciate if you could have this looked at on an urgnet basis and advise.
Hello aneeshghosh! Thanks for posting and welcome to the Community.
From what you describe, there may be something wrong with your charging case. Your best option is to contact your local customer support who will work with you on available service options. Here is a link to contact information. Just select your region, and kindly scroll down to where you see "contact us".
Greg - Customer Support
Sep 26, 2018
Oct 21, 2018
I bought the head phones two months ago, it turns out that the right one is no longer chargeable making this product no longer fit for use.
This is extremely disappointing after a short period of use.
Next to that, I need now to wait 4 weeks for the product to go through an expertise.
All in all, this is far from being up to the standard expected.