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Dec 3, 2019

Bose Soundsport Wireless Not ON

Headphones are not turning on at all - worked yesterday. Put them on my desk and now they have no sign of life at all. I charged and still no luck. 


Is there any troubleshooting or warranty available?



Re: Bose Soundsport Wireless Not ON

Hi kallegri,


Thanks for reaching out, welcome to the community. 


I am sorry to hear that you are unable to power on your SoundSport Wireless headphones. 


When you plug your headphones in to charge, do any LED's show? If so, what color is it?


Have you tried using a different charging cable?


Do let us know, we would love to get this resolved for you. 


Kind regards,

Tegan M - Community Support